Transforming the patient experience with telehealth in Europe


Sørlandet Hospital (SSHF)


The South-Eastern Norway Regional Health Authority was established in 2007, covering 10 counties (Østfold, Akershus, Oslo, Hedmark, Oppland, Buskerud, Vestfold, Telemark, Aust-Agder and Vest-Agder) in the south-east part of Norway, with a population of 2,6 million.

Sorlandet Sykehus HF (SSHF) is located at three somatic hospitals in Arendal, Flekkefjord and Kristiansand. The primary region is the two counties Aust-Agder and Vest-Agder, with a population of 275.000 inhabitants and an area of 16.500 km². SSHF also provides psychiatric care and addiction treatment the region. On a national scale, SSHF is a large enterprise with a total of 5.600 employees (3.829 whole-time equivalents). The enterprise deals with 50.000 admissions and nearly 300.000 out-patient appointments each year.

Research is one of the four dedicated tasks for the hospital. Sorlandet Hospital has a clear policy for international collaboration, involving both EU and other parts of the world. We also have an active innovation activity for testing out new ideas and tools in healthcare. This includes a close collaboration with the Centre of eHealth at University of Agder.


University of Agder (UiA)


The Universitetet I Agder (UIA) was established on 1st September 2007, when Agder University College received full university accreditation. It is the fourth largest university in Norway, and is sixth largest higher education institution. UIA is involved in several European projects (S2EuNet, PRECYSE, iAge).

The Centre for eHealth and Health Care Technology is a primary investment at UIA, where three faculties collaborate in multi-disciplinary research projects: Faculty of Health and Sport Sciences, Faculty of Engineering and Science, and Faculty of Economics and Social Science. The Centre is an arena for teaching, research, development, and testing of new technology for use in the health and social sector, with a focus on the user perspective.

The eHealth laboratory in Campus Grimstad is one of the most advanced of its kind. Its 450ºm² has an IT infrastructure as a secured health network, containing solutions for hospitals, nursing homes and patient’s home or “smart house”. The Lab is open for extensive research projects and clinical trials with a broad range of possible scenarios and experimental implementations.



University Hospital North-Norway (UNN)


The University Hospital of North Norway (UNN) is the leading healthcare provider and health trust in the region and offers medical expertise at several levels. The UNN cares for patients who require highly specialised treatment in a range of specialist areas. The UNN also serves as the local hospital for residents of Troms and parts of Nordland, providing the full range of hospital functions required of Norwegian local hospitals by the authorities. The UNN has hospitals in Tromsø, Harstad, Narvik and Longyearbyen (on Svalbard). The UNN runs psychiatric clinics in Tromsø with integrated addiction treatment centres and several regional psychiatric centres in Ofoten, Southern Troms, Central Troms and Tromsø. The UNN operates the regional medical emergency communications centre (AMK), as well as a number of ambulance stations in Nordland and Troms. The UNN also provides healthcare staff for the air ambulance service.

The UNN works to ensure that residents of North Norway are offered a good level of treatment within the region and as close to their homes as possible. In order to provide the best possible service, we are obliged to distribute functions and tasks across all of our locations. With continual modernisation and development, the UNN seeks to build an organisation that will remain solid in the years to come. With its visible presence in the north the UNN is a cornerstone of many local communities and helps ensure sustainable development in the northern regions.

The UNN currently employs around 5,900 people spread across some 70 departments – from Longyearbyen in the north to Narvik in the south. This makes us the largest employer in the region. In the last few years the UNN has undergone a major development and restructuring process. Treatment, training, research and diagnostics take place at 11 different clinics, while two management centres and five staff departments provide support functions.



Norwegian Centre for Integrated Care and Telemedicine (NST)


The Norwegian Centre for Integrated Care and Telemedicine (NST) in Tromsø has been a clinic at the University Hospital North Norway (UNN) since 1993, being involved in a variety of telemedicine activities since the late 1980s. The NST is the world’s largest research- and development centre within the field of telemedicine and e-health. The NST has valuable, multi-vocational competence, and is a contributor to the sculpting of the health services of tomorrow. The NST is an active participant in improving, simplifying and streamlining the health care services, both nationally and internationally.

As a host for, and a partner of, Tromsø Telemedicine Laboratory (TTL), which is a program for research-driven innovation, the NST is considered an innovative force within and outside of the Norwegian borders. In addition to this, the NST is a collaborative centre of The World Health Organization (WHO), and performs activities supporting the WHO mandate for international health work. The NST is also an ambassador platform for The European Space Agency (ESA), and aids ESA in raising the public awareness about the use of e-health in remote areas.

One of the NST’s main areas of research and development competence is within the focus on patient involvement through the use of self-help technologies, where the clinical focus has been on diabetes. Several projects within both Type 1 and Type 2 diabetes have been carried out through the last years, in cooperation with partners both nationally and within EU initiatives.

The NST currently consists of approximately 100 employees within the telemedicine area, predominantly researchers and advisers. The centre is organized as a clinic within the organization of the University Hospital North Norway (UNN). NST is a none profit research organization.

The NST is heavily involved in research, development and implementation of eHealth and telemedicine solutions. This includes services between institutions, health workers and patients as well as self-help solutions. We have over the years built a comprehensive portfolio with a heavy focus upon chronic diseases such as cancer, heart, lung (COPD) and diabetes. This work is in line with both the Norwegian and European health strategies and policies.


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